General Information
Ref # 250000KT
Location: Poland-Wroclaw
Job family: Customer Service
Closing Date: 2026-04-28
Description
Be part of the 5-star team. Join us in Wroclaw, Poland Contact Centre.
We’re currently seeking fluent Italian or Spanish speakers to join our Customer Contact Centre as dedicated service professionals. As a Customer Contact Centre Agent, you’ll be the voice of Qatar Airways- delivering world-class service primarily over the phone, with additional support provided through web chat as needed. Your mission: to ensure every customer interaction is smooth, satisfying, and memorable.
Your Specific Responsibilities Will Include
- Handle inbound customer inquiries with professionalism and empathy
- Promote, upsell, and cross-sell Qatar Airways products and services
- Create, modify, and refund flight reservations
- Provide accurate fare quotes and assist with ticket issuance and re-issuance
- Support e-commerce, trade, and loyalty program activities
- Escalate complex queries when needed to ensure smooth customer experience and satisfaction
Relocation & Training
This role requires relocation to Wroclaw, Poland. You’ll receive:
- 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies
- Dedicated support from experienced specialists every step of your onboarding journey
What We Offer
- Competitive Salary- Rewarding your talent and experience
- Travel Privileges- Explore the world with exclusive flight benefits
- Private Healthcare- Luxmed coverage fully paid by Qatar Airways
- Monthly MyBenefit Points- Choose perks that match your lifestyle
- Social Fund Access- Co-financed holidays, cultural events, and festive bonuses
- Referral Rewards- Get paid for helping us find great talent
- Relocation Support- Assistance for candidates moving to Poland
- Annual Leave - In full compliance with Polish labor law
Qualification
About You
We’re looking for candidates who bring passion, energy, and a customer-first mindset. Ideal qualifications include:
Education & Experience
- Minimum high school diploma
- At least 1 year of customer service experience
- Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline
Basic Tariff course certification can be considered.
Skills & Attributes
- Fluent in English and either Italian or Spanish- minimum C1 level proficiency in English and one other language
- Strong communication and active listening skills
- Tech-savvy with solid typing abilities
- Comfortable in fast-paced, high-volume environments
- Warm, expressive, and service-oriented personality
- Adaptable, eager to learn, and open to new systems
- Able to work under pressure and in rotating shifts (no night shifts)
- Knowledge of European languages like Spanish, French or German is an added advantage; C1 proficiency level is expected
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=250000KT
